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Reopening and Providing Support

Pamela Heald headshot
Posted in President's Corner

July 2020

Our purpose as a credit union is to serve you, our loyal members—but more than that, we enjoy serving you! While our team has been stellar at adapting to serving you in new and different ways, we have been missing the face-to-face interactions we were accustomed to having inside our branches. With that in mind, I couldn’t be more pleased to announce that we have reopened six of our branch lobbies: Canandaigua, Irondequoit, Macedon, Newark, Sodus, and Webster. Our branch teams are working diligently to provide you with the outstanding service you’ve come to expect from us, even with additional health and safety procedures in place. If you haven’t yet visited a branch lobby since reopening, I encourage you to visit the COVID-19 page of our website, where we outline what you can expect.

We continue to follow New York State guidelines for reopening. Because of social distancing space requirements, our three branches located within Walmart stores (Brockport, Geneva, and Henrietta) remain closed until further notice.

We are so grateful to all of you for your patience and understanding, and we look forward to the day when all nine of our branch lobbies can be fully reopened. In the meantime, please continue to take advantage of all of our convenient services to conduct your business.

Providing Support for Our Members

As many of us take steps forward, Reliant understands that COVID-19 continues to present many challenges. We are here to support you in any way we are able. We have helped so many of our members with loan payment deferrals, auto refinance loans with 90 days until the first payment is due, Crisis Relief loans, SBA Paycheck Protection Program loans, and more.

If you are experiencing any hardship, we encourage you to reach out to us so we can look for a way to help.

After all, we are here to help you and serve you, and we are so grateful for that opportunity each and every day.

As always, thank you for your membership!

Pamela Heald
President & CEO

Contact Pamela
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