How can we help?
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Chat, call, text, email, US mail — we’ve got it covered. Please don’t send us any confidential information by text, email, or chat.
You can reach member services during our normal business hours:
Mon–Thurs: 8:30am–5:00pm | Fri: 8:30am–6:00pm | Sat: 9:00am–1:00pm
Give us a call
Send us a text
Chat with us online
Send us an email
Put it in the mail
Reliant Community Federal Credit Union
PO Box 40
Sodus, NY 14551-0040
Send us a fax
quick tools for quick tasks
Change Your Reliant Visa PIN
For debit cards, call 866-985-2273.
For credit cards, call 888-886-0083.
Make a Visa Transfer
Use online banking or our mobile app to transfer balances to your Reliant Visa credit card, or to request payments from it.
You can also do this by calling 866-820-4887 at any time of day or night.
Set a Travel Notification
To prevent service disruption on your debit or credit card while you’re traveling, call us at 800-724-9282 prior to departure.
You can also submit a travel notice in advance via online banking or stop in at any branch to let us know.
Make Account Transfers or Check Balances
For 24/7 account balance inquiries or transfers between shares on the same account, log into online banking, call 800-724-9282 during normal business hours or call 888-837-6500 after hours.
Report a Lost or Stolen Card
For debit cards, call 800-724-9282 during normal business hours. You can also call 888-918-7765 any time of day or night.
For credit cards, call 800-724-9282 during normal business hours. For 24/7 service, call 866-820-4887.
You can also report your credit card lost or stolen online. Go to the credit card tab in online banking and select “Services” to get started.
Loan Payment Options
You can make a loan payment from another financial institution for free via online banking. Log in to get started!
If you prefer to do this by phone, call 800-724-9282 during normal business hours. Please note: a $5 fee will be applied for each payment made by phone.