Monica S. serving a member


How can we help?

we’re here for you

Chat, call, text, email, US mail — we’ve got it covered. Please don’t send us any confidential information by text, email, or chat.

You can reach member services during our normal business hours:
Mon–Fri: 8:30am–5:00pm | Sat: 9:00am–12:00pm

  • Give us a call


  • Send us a text


  • Chat with us online

  • Send us an email

  • Put it in the mail

    Reliant Community Federal Credit Union
    PO Box 40
    Sodus, NY 14551-0040

  • Send us a fax


quick tools for quick tasks

Change Your Reliant Visa PIN

For debit cards, call 866-985-2273.

For credit cards, call 888-886-0083.

Make a Visa Transfer

Use online banking or our mobile app to transfer balances to your Reliant Visa credit card, or to request payments from it.

You can also do this by calling 866-820-4887 at any time of day or night.

Set a Travel Notification

To prevent service disruption on your debit or credit card while you’re traveling, call us at 800-724-9282 prior to departure.

You can also submit a travel notice in advance via online banking or stop in at any branch to let us know.

Make Account Transfers or Check Balances

For 24/7 account balance inquiries or transfers between shares on the same account, log into online banking, call 800-724-9282 during normal business hours or call 888-837-6500 after hours.

Report a Lost or Stolen Card

For debit cards, call 800-724-9282 during normal business hours. You can also call 888-918-7765 any time of day or night.

For credit cards, call 800-724-9282 during normal business hours. For 24/7 service, call 866-820-4887.

You can also report your credit card lost or stolen online. Go to the credit card tab in online banking and select “Services” to get started.

Loan Payment Options

You can make a loan payment from another financial institution for free via online banking. Log in to get started!

If you prefer to do this by phone, call 800-724-9282 during normal business hours. Please note: a $5 fee will be applied for each payment made by phone.


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