Contact: Emily Britton
Public Relations Specialist
Phone: 800.724.9282 x3397
Email: [email protected]
SODUS, N.Y., March 17, 2023—Reliant Credit Union is pleased to announce that they have been awarded Best Consumer Loan Experience and Best Online Banking Experience by MemberXP, a member experience solution from CU Solutions Group.
Annually, the Best of the Best award is given to credit unions that consistently provide extraordinary service, as reported by their own members. Only the highest-performing credit unions using the MemberXP program receive this incredible honor.“Reliant is honored to be recognized by MemberXP’s Best of the Best awards for the third year in a row. Excellent service goes beyond how we help our members in our branches; online and mobile user experience is more important than ever,” said Pamela Heald, President and CEO of Reliant. “I am proud of our team for providing extraordinary service to help our members improve their financial lives, and I am grateful to our members for sharing feedback about their interactions with us so that we can continue to excel.”
MemberXP is a platform that allows credit union members to provide immediate feedback on the service they receive. The platform tracks specific experiences, such as applying for a loan, conducting a transaction — mobile, online or in branch — or opening a new account, and turns qualitative data into quantifiable and actionable information for the credit union.
“Creating member loyalty in a sea of ever-increasing competition from other financial institutions is no easy feat. Members who actively engage with a credit union and provide valuable insight can and should drive change and improvement for the organization,” said David Dean, Chief Operating Officer, Marketing Solutions at CU Solutions Group. “The winners of these awards not only listened to the needs and wants of their members, but they also acted on those responses for remarkable results. Congratulations to this year’s member experience leaders.”
About Reliant Credit Union
Reliant Credit Union, which began locally in 1970, is a $635 million credit union serving more than 40,000 members. Eligibility is available to all who live, work, worship, attend school, or volunteer in Monroe, Ontario, and Wayne counties. Reliant currently has branches in Brockport, Canandaigua, Geneva, Henrietta, Irondequoit, Macedon, Newark, Sodus, and Webster, and will be opening a new branch in Farmington in 2023. A full-service financial institution, Reliant offers a complete range of financial products and services, including mortgages. For information regarding membership or employment, contact the credit union at 800-724-9282 or visit reliantcu.com.
About CU Solutions Group
CU Solutions Group is an award-winning credit union service organization that offers products and services in the areas of Martech Solutions (Technology & Marketing), HR Performance Solutions, and Consumer Rewards. The organization is home to national credit union-focused brands including Love My Credit Union Rewards, Save to Win, MemberXP, Compease and Performance Pro. The company has numerous investors comprised of credit unions, credit union leagues and credit union system organizations. For more information, visit CUSolutionsGroup.com.
About MemberXP
MemberXP, a product of CU Solutions Group, is the pioneer and market leader in Credit Union Experience Management. The MemberXP technology platform enables credit unions to collect, manage and act on member experience data collected via digital surveys and mystery shoppers. Using the suite of experience management tools offered by MemberXP, credit unions can engage employees, reduce churn, turn detractors into promoters and create clear and potent returns on investment. Over 120 credit unions nationwide, rely on MemberXP to consistently build services members love, deepen member loyalty, develop an outstanding employee culture, and deliver on their brand promises. For more information, visit MemberXP.com.
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