Contact: Emily Chambers
Public Relations Specialist
Phone: 800.724.9282 x3397
Email: [email protected]
SODUS, N.Y., March 31, 2022—Reliant Credit Union is pleased to announce that they have been awarded Best Loan Experience, Best New Member Experience, and Best Transaction Experience by MemberXP, a member experience solution from CU Solutions Group.
The coveted Best of the Best awards are given each year to credit unions that have consistently provided exceptional member service, as reported by their own members. Taking into consideration that all were coming off a challenging year in which consumer expectations for customer service increased significantly, this year’s award winners reflect some of the most agile and responsive credit unions.
“I am proud of our Reliant team for working hard every day to provide caring and compassionate service to our members,” said Pamela Heald, President and CEO of Reliant. “Receiving these awards for the second year in a row is a direct result of the dedication of our employees.”
“Reliant is honored to be recognized by MemberXP’s Best of the Best awards,” said Amy Calabrese, Reliant’s Chief Experience Officer. “These surveys allow us another avenue to hear our members’ voices, learn from their feedback, and take action to make positive change, all of which help us create an exceptional experience for our members.”
MemberXP is a platform that allows credit union members to provide immediate feedback on the service they receive. The platform tracks specific experiences, such as applying for a loan, conducting a transaction — mobile, online or in branch — or opening a new account, and turns qualitative data into quantifiable and actionable information for the credit union.
“As consumers have reprioritized their lives in the wake of the pandemic, an easy and enjoyable experience has become the expectation for all service industries,” said David Dean, Chief Operating Officer, Marketing Solutions at CU Solutions Group. “These awards show how credit unions can compete and win based on excellent user experience, customer service and access to tools and information.”
About Reliant Credit Union
Reliant Credit Union, which began locally in 1970, is a $635 million credit union serving more than 40,000 members. Eligibility is available to all who live, work, worship, attend school, or volunteer in Monroe, Ontario, and Wayne counties. Reliant currently has branches in Brockport, Canandaigua, Geneva, Henrietta, Irondequoit, Macedon, Newark, Sodus, and Webster. A full-service financial institution, Reliant offers a complete range of financial products and services, including mortgages. For information regarding membership or employment, contact the credit union at 800-724-9282 or visit reliantcu.com.
About CU Solutions Group
CU Solutions Group is an award-winning credit union service organization that offers products and services in the areas of technology, marketing, HR performance and strategic advisory. The organization is home to national credit union-focused brands including Love My Credit Union Rewards, Save to Win, MemberXP, CUBE TV Studios, Compease and Performance Pro. The company has more than 100 investors comprised of credit unions, credit union leagues and credit union system organizations. For more information, visit CUSolutionsGroup.com.
MemberXP provides actionable member research to credit unions via MemberView, its omnichannel voice of member platform and MemberShoppers, its mystery shopping platform. Over 125 credit unions nationwide, including more than 20 of the largest U.S. credit unions, rely on MemberXP to consistently build services members love, deepen member loyalty, develop an outstanding employee culture and deliver on their brand promises. Learn more about MemberXP’s Best of the Best Awards at MemberXP.com/best-of-the-best-award/.
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