Contact: Emily Chambers
Public Relations Specialist
Phone: 800.724.9282 x3397
Email: [email protected]
SODUS, N.Y., March 10, 2021— Reliant Credit Union has been awarded Top Loan Application Experience and Top Transaction Experience by MemberXP, a member experience solution from CU Solutions Group.
The coveted Best of the Best awards are given each year to credit unions that have consistently provided exceptional member service, as reported by their own members. Taking into consideration the extreme challenges of delivering extraordinary member service during a nation-wide pandemic and economic crisis, this year’s award winners reflect some of the most agile and responsive credit unions.
“At Reliant we strive to provide exceptional service to our members. I am proud of our Reliant team for working hard every day to do their best for our members,” said Pamela Heald, President & CEO of Reliant. “MemberXP allows us another avenue to hear our members’ voices, learn from their feedback, and take action to make positive change, all of which help us create an exceptional experience for our members.”
MemberXP is a platform that allows credit union members to provide immediate feedback on the service they receive. The platform tracks specific experiences, such as applying for a loan, conducting a transaction — mobile, online or in branch — or opening a new account, and turns qualitative data into quantifiable and actionable information for the credit union.
“Throughout the last year, credit unions have once again shown they are willing to go above and beyond to connect and serve their members, no matter the challenges,” said Dave Adams, president and CEO of CU Solutions Group. “Every year the Best of the Best awards turns our attention to the trailblazers in our industry that are truly dedicated to delivering brand-defining experiences and unparalleled member service dedication.”
About Reliant Credit Union
Reliant Credit Union, which began locally in 1970, is a $550 million credit union serving more than 40,000 members. Eligibility is available to all who live, work, worship, attend school, or volunteer in Monroe, Ontario, and Wayne counties. Reliant currently has branches in Brockport, Canandaigua, Geneva, Henrietta, Irondequoit, Macedon, Newark, Sodus, and Webster. A full-service financial institution, Reliant offers a complete range of financial products and services, including mortgages. For information regarding membership or employment, contact the credit union at 800-724-9282 or visit reliantcu.com.
About CU Solutions Group
CU Solutions Group is an award-winning credit union service organization that offers products and services in the areas of technology, marketing, HR performance and strategic advisory. The organization is home to national credit union-focused brands including Love My Credit Union Rewards, Save to Win, MemberXP, CUBE TV Studios, Compease and Performance Pro. The company has more than 100 investors comprised of credit unions, credit union leagues and credit union system organizations. For more information, visit CUSolutionsGroup.com.
MemberXP provides actionable member research to credit unions via MemberView, its omnichannel voice of member platform and MemberShoppers, its mystery shopping platform. MemberXP serves credit unions across North America and in Canada ranging in asset sizes of $100 million to over $9 billion. Learn more about MemberXP’s Best of the Best Awards at MemberXP.com/best-of-the-best-award/.
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