From President and CEO Pamela Heald
Reopening and Providing Support
Our purpose as a credit union is to serve you, our loyal members-but more than that, we enjoy serving you! While our team has been stellar at adapting to serving you in new and different ways, we have been missing the face-to-face interactions we were accustomed to having inside our branches. With that in mind, I couldn’t be more pleased to announce that we have reopened six of our branch lobbies: Canandaigua, Irondequoit, Macedon, Newark, Sodus, and Webster. Our branch teams are working diligently to provide you with the outstanding service you’ve come to expect from us, even with additional health and safety procedures in place. If you haven’t yet visited a branch lobby since reopening, I encourage you to visit the COVID-19 page of our website, where we outline what you can expect.
We continue to follow New York State guidelines for reopening. Because of social distancing space requirements, our three branches located within Walmart stores (Brockport, Geneva, and Henrietta) remain closed until further notice.
News and Notes
Turn your credit or debit card on/off, order a replacement, and more!
Utilize Card Management in online banking or the mobile app when you need to turn your credit or debit card on/off, cancel a card, flag a card as lost or stolen, and order a replacement card. If you have multiple debit/credit cards for different accounts, you’ll need to log in to each account to manage those cards.
- Online Banking: Click here to log in to Online Banking
Click on Online Services or Visa Credit Card within the navigation bar and click Card Management
- Mobile App: Click here to learn more about our Mobile Banking
Click on More within the navigation bar and click Card Management.
New ATM card readers being installed to help deter fraud
To protect you and help minimize the risk of fraud at our ATMs, we are updating the card readers on the ATMs at all of our branches. We will begin installing new card readers on July 20, and all branch installations will be done by the first week in August. After the update is complete, when you use any Reliant ATM, you will insert your card into the card reader with the long edge first. The card will stay in the card reader until the transaction is completed.
Questions? Call us during regular business hours.
Reach us via text or online/mobile chat!
If you prefer texting or typing to talking, we invite you to reach out to us via text or online/mobile live chat!
With Text Concierge, simply text Reliant’s main phone number, 800-724-9282, and a member service representative will reply to you via text.
Our live chat feature has been updated on our website and within online banking, and is now also available within our mobile app. Use live chat to interact virtually with a Reliant member service representative. Both services are available during regular business hours.
The new look of Reliant is coming soon!
We’ve been working on refreshing our brand and our website to reflect the strengths of our products and services, and most importantly, to better reflect who we are to you-our valued members. With everything going on in our communities and the world, it is now more important than ever that our brand and our website communicate our commitment and dedication to standing by our members and our community. We look forward to sharing our new brand and a new reliantcu.com with you soon!
Changes to Funds Availability Disclosure
Effective July 1, 2020, changes were made to Reliant Community Credit Union’s Funds Availability Disclosure. The Funds Availability Disclosure contains important information regarding deposits, check holds, and withdrawal capabilities.