Sodus branch staff in masks holding cleaning supplies, hand sanitizer, and protective gloves

COVID-19 Updates

We're here to support our members, our team, and our community.

FAQs

Reliant continues to follow CDC and NYS DOH guidelines.  We are practicing the following safety measures:

  • Germ shields and hand sanitizer stations are in place.
  • Face masks are required for those unvaccinated and recommended for those vaccinated.
    • Please note: for those required to wear masks, masks cannot cover any part of the face above the nose, and all other head coverings (hats, helmets, sunglasses, etc.) must be removed.
  • Members will be asked to provide identification. Please note: you may be asked to remove or adjust your mask to be ID’d.
  • Public areas are disinfected throughout the day.

Reliant is diligently taking precautions to protect our members and our employees. We’re ensuring that our drive-thrus and ATM keypads are cleaned with EPA-approved disinfectant. Hand sanitizer is available in our branches.  We encourage everyone to follow the CDC’s recommendations for preventing the spread of this and other infectious diseases, including washing your hands often and staying home if you are ill.

Our Brockport branch is temporarily closed.

Our Henrietta and Geneva branches are open limited hours:
Monday–Thursday: 9:00AM–5:00PM (closed 1:00–2:00PM for lunch)
Friday: 9:00AM–6:00PM (closed 1:00–2:00PM for lunch)
Saturday: 9:00AM-1:00PM

Our Canandaigua, Irondequoit, Macedon, Newark, Sodus, and Webster branches are open our regular hours:
Monday–Thursday: 9:00AM–5:00PM
Friday: 9:00AM–6:00PM
Saturday:  9:00AM–1:00PM

We are here to assist you. Please visit the Financial Assistance for Members portion of this page, and contact us at 800-724-9282 with any additional questions.

Reliant participated in the Paycheck Protection Program (PPP).  At this time, federal funding for the program has been exhausted.

Reliant members who received PPP loans will need to apply for forgiveness.

To learn more about the loan forgiveness process, please visit our Paycheck Protection Program page.

The Internal Revenue Service (IRS) has provided more information about the stimulus payments they will distribute.  For the most accurate and up-to-date information, visit the IRS website.

For the most up-to-date information on the Child Tax Credit and advance payments, visit the IRS website.

Alternate Ways to Access Your Money

Prepare yourself with ways you can access cash independently.

  • Online Banking

    If you are not enrolled in online banking, click the turquoise “LOGIN” button at the top of the page, and enroll using the “Register now” link .

  • Download Reliant's Mobile App

    Download Reliant’s mobile app and log in using the same credentials you use for online banking.  Please note: you will need to be enrolled in online banking to be able to access your account via the mobile app.

  • Get Familiar

    Familiarize yourself with online and mobile capabilities, such as bill payer and mobile check deposit.

  • Update Your Contact Information

    Make sure we have your current email address and cell phone number on file.  This will ensure we can reach you as quickly and efficiently as possible.  Log into your account in online banking and choose “My Settings” from the top-right header menu.  You can verify/update your phone number and email in the “Personal Information” section.

  • Set Up Mobile Wallet

    If you have Reliant debit and/or credit cards, set them up in the mobile wallet of your smartphone or smart device to enable contactless payment.  Don’t have a Reliant debit card?  Contact us today to request a debit card, which can be used at ATMs, and at point-of-sale terminals for payment or cash-back transactions.

The following transactions can be done at an ATM:

  • Deposit cash and checks
  • Balance inquiries — display and print balances
  • Make payments to a Reliant loan
  • Withdraw cash
  • Transfer funds between sub-accounts (e.g. savings to checking)

The following transactions can be done using online banking and/or the mobile app:

  • Transfer funds between sub-accounts (e.g. savings to checking)
  • View account balances
  • Make payments to Reliant and other loans
  • Deposit checks (mobile app only)

alternate access FAQs

Click “Register now” at the top of this page to the right of the “Login” button or visit our online banking page.  In order to sign up, you must have an email address on file with Reliant.

During this crisis you can call our Member Service department at 800-724-9282 and speak with a representative who will get you set up.

You can make a payment via Online Banking:

  • Log into your account via Online Banking
  • Click “Move Money” at the top of the page
  • Click “Loan Payment”

Mail in a payment by check to:

  • Reliant Community Federal Credit Union
    PO Box 40
    Sodus, NY 14551

Any Reliant member who has a checking account and is registered for online banking may be eligible for this free service.  You must complete a simple registration process to determine if you qualify.

  • Log into your account via Online Banking
  • Click “Bill Pay” at the top of the page
  • Follow the prompts to sign up

Reliant members who are registered for online banking and who have downloaded Reliant’s mobile app may be eligible for this free service. You must complete a simple registration process to determine if you qualify.

  • Log into your account through the mobile app
  • Click “Check Deposit” at the bottom of your screen
  • Follow the prompts to snap a photo of your check

Financial Assistance for Members

We recognize that this is a challenging time, and because of that, the options we have available for helping our members will continue to evolve.

If you have specific questions or if you are concerned about meeting your obligations, please reach out to us at 800-724-9282.

Crisis Relief Loan

This loan for our existing members has a rate of 2.00% APR for loan amounts between $500 and $2,500, with a maximum term of 24 months, and up to 90 days before the first payment will be due.
To apply, please call us at 800-724-9282, and a member service representative would be happy to walk you through the process.

Changes to DMA Transaction Limitations

The Federal Reserve Board announced that members with Daily Money Accounts (DMA) may now make more than six payments or withdrawals per month from those accounts.  With this ruling, you will be able to pay bills and make transfers more frequently online from your DMA, allowing you to focus on making payments at this time instead of keeping track of your monthly number of online transfers.  They are referring to this change as an “interim final rule,” so please note that this may change in the future.  For more information, view the press release from the Federal Reserve Board.

Protect Yourself from Cybercriminals

Scammers are taking advantage of people’s fears surrounding the COVID-19 pandemic. This includes selling phony products through websites or other sources, tricking people into sharing personal information to steal identities, and collecting monetary donations through fake charities.

Follow the below tips to help you keep you and your money safe:

  • If you receive a suspicious email, phone call or letter, do not respond to it; delete suspicious emails right away.
  • Beware of online requests for personal information
  • Check the email address or link without clicking on it
  • Watch for spelling and grammatical errors
  • Look for generic greetings
  • Avoid emails that insist you act now

For more information on protecting your personal and financial information, visit the Fraud/ID Theft page on our website.

The Federal Trade Commission also provides more information about COVID-19 scams at consumer.ftc.gov.

Ongoing Updates

As we face the current COVID-19 situation, our top priority at Reliant Credit Union is to balance the safety and health of our members, our team, and our community with our commitment to provide members access to their money.
Each time we send an email to our membership, we will publish a PDF of the email below.