COVID-19 READINESS

As we face the current COVID-19 situation, our top priority at Reliant Community Credit Union is to balance the safety and health of our members, our team, and our community with our commitment to provide members access to their money.
 
Each time we send an email to our membership, we will publish a PDF of the email below.
 
 

Frequently Asked Questions

How is Reliant trying to prevent and prepare for COVID-19?

Reliant is diligently taking precautions to protect our members and our employees. We’re ensuring that our drive-thrus and ATM keypads are cleaned with EPA-approved disinfectant. Hand sanitizer is available in our branches.  We encourage everyone to follow the CDC’s recommendations for preventing the spread of this and other infectious diseases, including washing your hands often and staying home if you are ill.

Are branches currently open?

Our lobbies in all branches are currently closed to traffic until further notice.  Our hours may change, so please make sure to frequently check this page.

Throughout the week of March 30–April 4, 2020:
  • Our drive-thru windows at all traditional branches will be open:
    • Monday–Friday: 8:00AM–6:00PM  
    • Saturday hours are still:  9:00AM–1:00PM
  • Our in-store branches (those located within Walmart Supercenter stores: Brockport, Geneva and Henrietta) are closed.

How do I sign up for online banking?

Click “Register now” at the top of this page to the right of the “Login” button or visit our online banking page.  In order to sign up, you must have an email address on file with Reliant.  

What if I don't have an email address on file with you?

During this crisis you can call our Member Service department at 800-724-9282 and speak with a representative who will get you set up.  

How can I make payments to my Reliant loans from another financial institution?

You can make a payment via Online Banking:

  • Log into your account via Online Banking
  • Click “Move Money” at the top of the page
  • Click “Loan Payment”

Mail in a payment by check to:

  • Reliant Community Credit Union
    PO Box 40
    Sodus, NY 14551

How do I sign up for online Bill Payer?

Any Reliant member who has a checking account and is registered for online banking may be eligible for this free service.  You must complete a simple registration process to determine if you qualify.

  • Log into your account via Online Banking
  • Click “Bill Pay” at the top of the page
  • Follow the prompts to sign up

How do I use Mobile Check Deposit?

Reliant members who are registered for online banking and who have downloaded Reliant’s mobile app may be eligible for this free service. You must complete a simple registration process to determine if you qualify.

  • Log into your account through the mobile app
  • Click “Check Deposit” at the bottom of your screen
  • Follow the prompts to snap a photo of your check

Mobile Check Deposit FAQ

 

I have financial hardship resulting from COVID-19. Can Reliant help?

We are here to assist you. Please visit the Financial Assistance for Members portion of this page, and contact us at 800-724-9282 with any additional questions.

Is Reliant offering any relief to small business members through the CARES Act?

We have business members already asking about this program, and we want to provide you with information as quickly as we know it. We are expecting to receive additional guidance from the government within the next one to two weeks. Continue to check back to the business loans page on our website, where we will update you as we have more information.

 


Alternate Ways to Access Your Money

Prepare now with ways you can access cash independently:

  • If you are not enrolled in online banking, enroll using the “Register now” link in the gray menu bar on our website. 
     
  • Make sure we have your current email address and cell phone number on file.  This will ensure we can reach you as quickly and efficiently as possible.  Log into your account in online banking and choose “My Settings” from the top-right header menu.  You can verify/update your phone number and email in the “Personal Information” section. 
     
  • Download Reliant’s mobile app and log in using the same credentials you use for online banking.  Please note: you will need to be enrolled in online banking to be able to access your account via the mobile app.
     
  • Familiarize yourself with online and mobile capabilities, such as bill payer and mobile check deposit. 
     
  • If you have Reliant debit and/or credit cards, set them up in the mobile wallet of your smartphone or smart device to enable contactless payment.  Don’t have a Reliant debit card?  Contact us today to request a debit card, which can be used at ATMs, and at point-of-sale terminals for payment or cash-back transactions.

The following transactions can be done at an ATM:

  • Deposit cash and checks
  • Balance inquiries — display and print balances
  • Make payments to a Reliant loan
  • Withdraw cash
  • Transfer funds between sub-accounts (e.g. savings to checking)
     

The following transactions can be done using online banking and/or the mobile app:

  • Transfer funds between sub-accounts (e.g. savings to checking)
  • View account balances
  • Make payments to Reliant and other loans
  • Deposit checks (mobile app only)

Financial Assistance for Members

We recognize that this is an unprecedented time, and because of that, the options we have available for helping our members will continue to evolve. 

Effective immediately, through April 30, 2020, Reliant will help our valued members by not charging any fees associated with your Reliant deposit accounts (e.g. NSF, courtesy pay, ATM fees).

In addition, we are currently providing assistance, including payment deferrals, and other expanded assistance for credit cards, auto loans, student loans, mortgages, small business loans, and personal loans.

If you have specific questions or if you are concerned about meeting your obligations, please reach out to us at 800-724-9282.

 

Protect Yourself from Cybercriminals Taking Advantage of Concerns about COVID-19

Scammers are taking advantage of people’s fears surrounding the COVID-19 pandemic. This includes selling phony products through websites or other sources, tricking people into sharing personal information to steal identities, and collecting monetary donations through fake charities.

Follow the below tips to help you keep you and your money safe:

  • If you receive a suspicious email, phone call or letter, do not respond to it; delete suspicious emails right away.
  • Beware of online requests for personal information
  • Check the email address or link without clicking on it
  • Watch for spelling and grammatical errors
  • Look for generic greetings
  • Avoid emails that insist you act now

For more information on protecting your personal and financial information, visit the Fraud/ID Theft page on our website. 

The Federal Trade Commission also provides more information about COVID-19 scams at consumer.ftc.gov.