Reliant's Board of Directors thanks our members and our staff.

We are humbled by the stories we've heard of our members' kindness and patience during this difficult time, and we are grateful for and proud of the whole Reliant team for coming together to serve our members during this time.
Reliant's work and our philosophy of "people helping people" will hold even more importance in the coming weeks, as we help our members recover financially from the pandemic.

We're here to support our members, our team, and our community.

Ongoing Updates

Frequently Asked Questions

Alternate Ways to Access Your Money

Financial Assistance for Members

Protect Yourself from COVID-19 Cybercriminals


 

Ongoing Updates

As we face the current COVID-19 situation, our top priority at Reliant Community Credit Union is to balance the safety and health of our members, our team, and our community with our commitment to provide members access to their money.
 
Each time we send an email to our membership, we will publish a PDF of the email below.
 
 

Frequently Asked Questions

What health and safety guidelines are in place when entering a branch lobby?

  • A mask must be worn at all times.* Please note: masks cannot cover any part of the face above the nose, and all other head coverings (hats, helmets, sunglasses, etc.) must be removed.
  • Germ shields and hand sanitizer stations are in place.
  • Floor markings have been installed to assist with social distancing.
  • Members will be asked to provide identification. Please note: you may be asked to removed or adjust your mask to be ID'd.
  • Members of our team will follow cleaning procedures after member interactions.
  • We will be following capacity guidelines set by New York State.  If we reach the maximum occupancy allowed, members will have to wait outside until another member has exited.
  • Public restrooms are closed at this time. 
*If you are unable to wear a mask, we would be happy to serve you at our drive-thru.


How is Reliant trying to prevent and prepare for COVID-19?

Reliant is diligently taking precautions to protect our members and our employees. We’re ensuring that our drive-thrus and ATM keypads are cleaned with EPA-approved disinfectant. Hand sanitizer is available in our branches.  We encourage everyone to follow the CDC’s recommendations for preventing the spread of this and other infectious diseases, including washing your hands often and staying home if you are ill.

Are branches currently open?

Our Canandaigua, Irondequoit, Macedon, Newark, Webster, and Sodus branch lobbies are now open. 

  • Our traditional branches are open:
    • Monday–Thursday: 9:00AM–5:00PM
    • Friday: 9:00AM–6:00PM   
    • Saturday:  9:00AM–1:00PM
  • Our in-store branches (those located within Walmart Supercenter stores: Brockport, Geneva and Henrietta) are closed.

How do I sign up for online banking?

Click “Register now” at the top of this page to the right of the “Login” button or visit our online banking page.  In order to sign up, you must have an email address on file with Reliant.  

What if I don't have an email address on file with you?

During this crisis you can call our Member Service department at 800-724-9282 and speak with a representative who will get you set up.  

How can I make payments to my Reliant loans from another financial institution?

You can make a payment via Online Banking:

  • Log into your account via Online Banking
  • Click “Move Money” at the top of the page
  • Click “Loan Payment”

Mail in a payment by check to:

  • Reliant Community Credit Union
    PO Box 40
    Sodus, NY 14551

How do I sign up for online Bill Payer?

Any Reliant member who has a checking account and is registered for online banking may be eligible for this free service.  You must complete a simple registration process to determine if you qualify.

  • Log into your account via Online Banking
  • Click “Bill Pay” at the top of the page
  • Follow the prompts to sign up

How do I use Mobile Check Deposit?

Reliant members who are registered for online banking and who have downloaded Reliant’s mobile app may be eligible for this free service. You must complete a simple registration process to determine if you qualify.

  • Log into your account through the mobile app
  • Click “Check Deposit” at the bottom of your screen
  • Follow the prompts to snap a photo of your check

Mobile Check Deposit FAQ

I have financial hardship resulting from COVID-19. Can Reliant help?

We are here to assist you. Please visit the Financial Assistance for Members portion of this page, and contact us at 800-724-9282 with any additional questions.

Is Reliant offering any relief to small business members through the CARES Act?

The Paycheck Protection Program (PPP) was closed by the SBA on 6/30/20.  There is potential legislation to possibly open it back up but that has not yet passed. Due to this, our Business Lending team unfortunately will not be able to accept new application packages for this program at this time.  Visit our business loans page for the most up-to-date information.

Do you know anything about how/when I will receive my IRS stimulus check, or how much it will be?

The Internal Revenue Service (IRS) has provided more information about the stimulus payments they will distribute.  For the most accurate and up-to-date information, visit the IRS website.


Alternate Ways to Access Your Money

Prepare now with ways you can access cash independently:

  • If you are not enrolled in online banking, enroll using the “Register now” link in the gray menu bar on our website. 
     
  • Make sure we have your current email address and cell phone number on file.  This will ensure we can reach you as quickly and efficiently as possible.  Log into your account in online banking and choose “My Settings” from the top-right header menu.  You can verify/update your phone number and email in the “Personal Information” section. 
     
  • Download Reliant’s mobile app and log in using the same credentials you use for online banking.  Please note: you will need to be enrolled in online banking to be able to access your account via the mobile app.
     
  • Familiarize yourself with online and mobile capabilities, such as bill payer and mobile check deposit. 
     
  • If you have Reliant debit and/or credit cards, set them up in the mobile wallet of your smartphone or smart device to enable contactless payment.  Don’t have a Reliant debit card?  Contact us today to request a debit card, which can be used at ATMs, and at point-of-sale terminals for payment or cash-back transactions.

The following transactions can be done at an ATM:

  • Deposit cash and checks
  • Balance inquiries — display and print balances
  • Make payments to a Reliant loan
  • Withdraw cash
  • Transfer funds between sub-accounts (e.g. savings to checking)
     

The following transactions can be done using online banking and/or the mobile app:

  • Transfer funds between sub-accounts (e.g. savings to checking)
  • View account balances
  • Make payments to Reliant and other loans
  • Deposit checks (mobile app only)

Financial Assistance for Members

We recognize that this is a challenging time, and because of that, the options we have available for helping our members will continue to evolve. 

  • Paycheck Protection Program Assistance for Small Businesses
    The Paycheck Protection Program (PPP) was closed by the SBA on 6/30/20.  There is potential legislation to possibly open it back up but that has not yet passed. Due to this, our Business Lending team unfortunately will not be able to accept new application packages for this program at this time. Visit our Business Loans page for the most up-to-date information.
  • Crisis Relief Loan
    This loan for our existing members has a rate of 2.00% APR1 for loan amounts between $500 and $2,500, with a maximum term of 24 months, and up to 90 days before the first payment will be due.
    To apply, please call us at 800-724-9282, and a member service representative would be happy to walk you through the process.
  • Changes to DMA Transaction Limitations

    The Federal Reserve Board announced that members with Daily Money Accounts (DMA) may now make more than six payments or withdrawals per month from those accounts.  With this ruling, you will be able to pay bills and make transfers more frequently online from your DMA, allowing you to focus on making payments at this time instead of keeping track of your monthly number of online transfers.  They are referring to this change as an “interim final rule,” so please note that this may change in the future.  For more information, view the press release from the Federal Reserve Board.

If you have specific questions or if you are concerned about meeting your obligations, please reach out to us at 800-724-9282.

 

1: Annual Percentage Rate (APR) is for terms up to 24 months. Monthly payment is $42.54 per $1,000 borrowed as of 4/3/2020. All loans subject to approval and must meet credit-granting terms and conditions. Membership eligibility required.

 

Protect Yourself from Cybercriminals Taking Advantage of Concerns about COVID-19

Scammers are taking advantage of people’s fears surrounding the COVID-19 pandemic. This includes selling phony products through websites or other sources, tricking people into sharing personal information to steal identities, and collecting monetary donations through fake charities.

Follow the below tips to help you keep you and your money safe:

  • If you receive a suspicious email, phone call or letter, do not respond to it; delete suspicious emails right away.
  • Beware of online requests for personal information
  • Check the email address or link without clicking on it
  • Watch for spelling and grammatical errors
  • Look for generic greetings
  • Avoid emails that insist you act now

For more information on protecting your personal and financial information, visit the Fraud/ID Theft page on our website. 

The Federal Trade Commission also provides more information about COVID-19 scams at consumer.ftc.gov.