Main Fax 
(Important: Do not include account number or any other confidential information in an email.) 
Use the secure "Contact Us" form to the right to contact Reliant through a secure electronic  transmission method. 
To contact the credit union by mail, please send all payments (including Visa), or requests for information to this address only: 
Reliant Community Federal Credit Union 
PO Box 40 
Sodus, NY 14551-0040 
(Please do not send mail to individual branch locations. This may cause a delay in delivery.) 
Member Service Center 
Telephone: 1-800-724-9282 
Fax: 315-483-3126 
Mon-Thurs  8:30 am - 5:00 pm 
Fri             8:30 am - 6:00 pm 
Sat            9:00 am - 1:00 pm 
Telephone Banking 
To report a LOST/STOLEN debit or credit card 
Reliant Visa debit card  
1-800-724-9282 during normal business hours 
1-888-918-7765 available 24/7 
Reliant Visa Platinum Credit Card 
1-800-724-9282 during normal business hours 
1-866-820-4887 available 24/7 
To change Visa check card PIN  
To make a loan payment by phone from another financial institution 
1-800-724-9282 during normal business hours 
A $5.00 fee will apply for each payment made by phone. 
Co-Op Shared Branch  
To access location, directions, phone, hours of a Shared Branch 
CO-OP Shared Branching 
Shared Branch Call Center 
For 24/7 account balance inquiries/transfers between shares on the same account 
Transfer balances to/request checks from Reliant Visa credit card  (available 24/7) 
Weather/Emergency Notification: 
Radio: WHAM Radio 1180AM 
TV:  WHEC-TV News 10 NBC Rochester (Time Warner Cable Channel 10) 
Branch(es): Whenever possible, a notice will be placed on the front door of the affected branch(es). 

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Note: Information submitted using the above contact form is confidential and the form is a secure transmission method. 

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