Contact Us

At Reliant, we are here to serve you, our members! 

Fill out the form below or use one of the other contact methods listed on this page to reach us.

Information submitted using the above contact form is confidential and the form is a secure transmission method.
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Main Contact Info
Toll-Free: 800-724-9282
Main Fax: 315-483-9716
Member Service Center & Online Chat
Telephone: 800-724-9282
Fax: 315-483-3126

Online chat: Click the “chat” icon on the homepage.
Click here for MSC & Online Chat hours.

Email Us 
(Important: Do not include account number or any other confidential information in an email.)

Use the form on this page to contact Reliant through a secure transmission method if you wish to include confidential information.

Mailing Address
Reliant Community Credit Union
PO Box 40
Sodus, NY 14551-0040

(Please do not send mail to individual branches. This will cause a delay in delivery.)

Additional Methods of Contact: 
To change your Visa debit card PIN
To obtain (or change) your Visa credit card PIN
To notify us of travel plans to avoid disruption of service for debit/credit card 
 Complete and submit the secure travel form in online banking; call us at 800-724-9282; or stop in at any branch for all travel plans.
Transfer balances to/request payments from Reliant Visa credit card (available 24/7):
To make a loan payment by phone from another financial institution:
800-724-9282 during normal business hours
A $5.00 fee will apply for each payment made by phone.
For 24/7 account balance inquiries/transfers between shares on the same account:
Quick Links
Report a Lost/Stolen Card
CO-OP Shared Branching
Weather/Emergency Notification:
Radio:  WHAM Radio 1180AM
TV:  WHEC-TV News 10 NBC Rochester (Time Warner Cable Channel 10)
Branch(es): Whenever possible, a notice will be placed on the front door of the affected branch(es).